Transformation of HR and Employee Engagement
Quadwave wanted to introduce an AI based solution, improving employee engagement with HR while eliminating load on HR team
Outcome
40%
Queries on Career Development of Employee are now online from the ChatBot
25%
Reduction of direct queries by employees on HR policies; Increasing HR productivity hours to enhance employee engagement.
Challenge
At Quadwave, a lot of the HR team’s time was being spent on answering basic policy and HR questions on leaves, gratuity, group insurance, sabbatical, annual appraisals, taxation etc.
Our Solution
Developed a ChatBot called “Athena-HR” using Gen-AI technologies automating employee engagement.
Interactive UI with simple English language prompts- queries related to HR policies, Insurance benefits, career developments, etc.
Llama 2 with RAG and other prompting techniques with local hosting
Used ensemble techniques to improve coherence of the generated output