Data and Visualization Applications managed through “Annual Managed Service (AMS)” for 20+ applications
A global medical device manufacturer required a fixed cost coverage of its Data Applications maintenance with SLAs
Outcome
0
SLA breaches of P1, P2, P3 and P4s after first 3 months of taking over
800+
Hours of Small Changes delivered to the applications (5 months)
Challenge
Client had multiple teams maintaining the applications
The cost was high, and the coverage still did not meet the business expectations of quick turn around
Our Solution
Quadwave built a team with 35% seniors, 30% medium experienced and 35% junior team at a cost base acceptable to the business
The team had twice the headcount due to juniors. This allowed for smooth coverage of holidays, leaves and 12 hour per day coverage
The juniors, after 6 months, can manage a fair number of basic issues without any senior support
Business also gets an immediate response
Tools Used
Tableu
PowerBI
MS SQL Server
Snowflake
IICS
