Automate Dynamic Service Manual FAQ with LLM integration
Our client, a global financial professional services firm, planned to introduce automated FAQs generation system to efficiently generate Questions and answers from their service manuals to facilitate higher customer satisfactions.
Outcome
30%
Higher footfalls in the service portal which would help streamline Ops
10%
Increase in new customer service requests & service contents (MoM)
4/5
Customer satisfaction scores– Better Customer experiences and higher trusts & relations with the existing customers.
Challenge
Client’s KM group was generating the FAQs from the service manuals in a non-automated fashion.
The manual process involved a good error rate due to oversight.
Cost of Change was high.
Our Solution
Built an advanced FAQ generation solution, harnessing state-of-the-art Generative AI technologies to revolutionize FAQ generation process for the KM industry.
Context: Implemented a sophisticated combination of document parsing, LLM integration, FAQ generation using embedding retrieval & context augmentation to ensure comprehensive and accurate FAQ generation.
Security: Utilizing the open-source LLM, Llama2 architecture, ensured secure storage and access to FAQ documents and source documents locally within the company’s premises, prioritizing data privacy and security.