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Quadwave Consulting, Bangalore, India: Quadwave.com

Product Support
Once your product has been released into the market, users will require help with it. No software is completely bug-free and security issues, usability issues, and/ or various types of bugs will make their presence felt. When products are released, there should be a support process in place. If your support process fails and customers are not satisfied, they can opt to try out your competitor even though your product may be superior. Product support cannot be sidelined at any cost!

This is why Quadwave gives utmost importance to product support for any of the existing product lines as well as dedicated product support as service.

Product Training

 When the product is developed and deployed at your customer’s end, the end users of the product will require training on software usage, maintenance, and management. Quadwave provides product training through classroom training or by providing training material, or both.

Multilevel Support

Quadwave helps customers through 3 levels of support.
Level 1 Support involves support agents communicating directly with customers to resolve their issues. This can be voice or email based support, or even through your website.
Issues that cannot be fixed by Level 1 support personnel can be fixed by Level 2 Support. They handle issues like environment incompatibility, application configuration issues, etc.
Level 3 Support enters the fray if there are issues that can’t be fixed by Level 2 support such as bugs, security issues, and other problems that require modification of code. Level 3 Support comprises of developers and programmers. They are responsible for releasing patches, fixing bugs, and managing configuration changes.
Quadwave can take care of your support requirements adequately and efficiently.